Pricing

Simple pricing. No surprises.

Three tiers based on what your organization needs — not how many people use it. No setup fees, no per-incident charges, no user caps.

Included in every plan

Unlimited users — no per-seat charges

Unlimited incident submissions

Mobile app (iOS & Android)

Hosted on Microsoft Azure (99.95% uptime)

HIPAA-compliant security controls

Full audit trail on every action

Data ownership — your data is always yours

No setup fees

Starter

$2,100 / year

Reliable incident reporting for organizations that need to get up and running quickly.

Core incident reporting platform
Unlimited form types and submissions
Workflows, routing, and notifications
Mobile app (iOS & Android)
Search, reporting, and CSV/Excel export
Up to 2 hours of guided onboarding — split into sessions that work for your schedule
Email and phone support (Mon–Fri, Eastern time)

Best for: single-site libraries, small clinics, nonprofits, churches, independent schools

Professional

$4,200 / year

For organizations that need SSO, API access, larger team management, and priority support.

Everything in Starter, plus:

Single sign-on (SSO) — log in with existing org credentials
Priority email and phone support — faster response times
API access — pull your incident data into the reports and tools your team already uses
Up to 4 hours of guided onboarding — split into sessions that work for your schedule

Best for: regional library systems, mid-size behavioral health networks, school districts, multi-site healthcare organizations

Enterprise

$8,400 / year (starting at)

For large organizations that need automated identity management and dedicated support.

Everything in Professional, plus:

SCIM provisioning — accounts sync automatically as staff join or leave
Microsoft Graph / Entra ID sync
Custom data retention policy
Dedicated account contact — the same person every time
Custom Dashboard Builder (included, coming soon)
Up to 6 hours of guided onboarding — split into sessions that work for your schedule
Custom development available — API routes, historic data imports, and other tailored work scoped to your needs

Best for: county governments, large health systems, statewide behavioral health boards, large university systems

Add-ons

Hands-On Support Package

$1,200 / year

We handle the configuration — building forms, setting up workflows, and getting your admins ready to manage the platform. Includes 12 hours of hands-on support per year. Hours can be used in any increment and expire at end of subscription year. Additional hours available at $125/hour.

Available on any tier. Ideal for teams that want a faster start or prefer to hand off the technical setup.

Custom Dashboard Builder

Coming Soon

Turn your incident data into custom visual dashboards — without exporting to spreadsheets or needing a developer. Built on the same API available to Enterprise customers, so your data is always accessible on your terms.

Available as an add-on for Starter and Professional. Included on Enterprise upon release. Pricing TBD.

Development Environment

Enterprise only

A separate sandbox instance of Incident Tracker for testing configuration changes — new forms, workflows, or category structures — before applying them to your production environment.

Available as an add-on for Enterprise customers. Contact us for pricing.

Compare plans at a glance

Choose the tier that matches your support, identity, and reporting needs.

Feature	Starter	Professional	Enterprise
Price	$2,100/yr	$4,200/yr	Starting at $8,400/yr
Core forms & reporting	✓	✓	✓
Unlimited form types	✓	✓	✓
Mobile app	✓	✓	✓
Email & phone support (business hours) ⓘ Available Mon–Fri during business hours (Eastern time). Email support available after hours.	✓	✓	✓
Guided onboarding (2 / 4 / 6 hrs) ⓘ Guided training sessions covering categories, forms, locations, and user roles — we walk your team through setup so you can manage the platform confidently. Sessions can be split to fit your schedule.	✓	✓	✓
SSO	—	✓	✓
Priority support ⓘ Pro and Enterprise tickets get faster response times than Starter.	—	✓	✓
SCIM provisioning	—	—	✓
Microsoft Graph / Entra ID sync	—	—	✓
API access	—	✓	✓
Custom data retention policy ⓘ We configure your retention period to match your compliance or regulatory requirements — useful for organizations that must retain records for a specific number of years.	—	—	✓
Development environment	—	—	Add-on
Dedicated account contact ⓘ One person assigned to your account — the same contact every time, who knows your setup.	—	—	✓
Hands-on support package	Add-on	Add-on	Add-on
Custom Dashboard Builder	Add-on	Add-on	Included (coming soon)

Pricing questions

Is there a limit on users or incidents?

No. All plans include unlimited users and unlimited incident submissions. Pricing is based on the features your organization needs, not usage volume.

How do I know if I need SSO?

If your organization uses Microsoft 365, Google Workspace, or another login system and requires staff to sign in with their existing work credentials, you need SSO. This is common at organizations with 50+ staff. SSO is included in Professional and Enterprise.

What’s the difference between SCIM and SSO?

SSO lets staff sign in with their existing work credentials. SCIM goes further — it automatically creates and removes user accounts as staff join or leave your organization. No manual account management, no access left open for former employees. SCIM is included in Enterprise.

How does the free trial work?

Free trials include full access to the platform. We start with a short 15-minute call to understand your needs, recommend the right setup, and get your trial activated quickly. You can request your free trial here or use any Request a Free Trial button on the site.

Do you offer on-premise deployment?

Yes. On-premise deployment is available for organizations that require it. Contact us to discuss your requirements and pricing.

What does the Hands-On Support Package include?

The Hands-On Support Package is an optional add-on available with any plan for $1,200/yr. It includes 12 hours of direct configuration assistance — our team makes the changes and sets things up for you. Hours can be used in any increment throughout the year and expire at the end of your subscription year. Additional hours are billed at $125/hr. Most organizations use it in year one while getting comfortable with the platform, then drop it once their team is self-sufficient.

Not sure which plan fits?

We’ll walk through your workflows and recommend the right tier — no pressure, no commitment.

Need on-premise deployment?

Available for organizations with data residency or infrastructure requirements. On-premise is a one-time purchase based on your cloud tier, plus installation and an annual support and maintenance package.

Mobile app is not currently available for on-premise deployments.