Patron Conduct & Suspensions
Document code-of-conduct violations, disruptive behavior, and trespass situations. Track suspensions and bans with a searchable history that supports consistent enforcement across branches.
Libraries
Incident Reporting for Public Libraries
Public libraries and library systems use Incident Tracker to document patron behavior incidents, staff safety events, and daily shift logs — with consistent forms that protect staff and create the records you need.
✔Easy-to-use forms for all staff skill levels
✔Patron suspension and ban tracking with history
✔Shift reports and daily activity logs
✔Automated alerts to branch managers and directors
✔Multi-branch support for library systems
Trusted by 70+ public library systems — from single-branch libraries to large metropolitan systems across the country
Common Use Cases
How libraries put Incident Tracker to work every day.
Staff Safety & Medical Events
Give staff a quick way to report safety concerns, verbal threats, workplace injuries, and patron medical emergencies — from any device, on any shift.
Daily Shift Logs
Replace handwritten shift notes with searchable digital logs. Managers get a clear picture of what happened on every shift, at every branch.
Facilities & Maintenance
Track vandalism, property damage, maintenance requests, and IT issues alongside safety incidents — all in one system, all searchable.
- Multi-branch
- System-wide support
- Easy
- For all staff skill levels
- System-wide
- Reporting for leadership
Designed for Library Operations
Simple for All Staff
Incident Tracker is built for ease of use. Frontline staff can log a complete incident report in minutes — no training required beyond a quick walkthrough.
Multi-Branch Visibility
Library directors and system administrators get a consolidated view across all branches, with filters to drill down by location, date, or incident type.
Reporting for Leadership
Generate trend reports and exports for board presentations, grant reporting, and policy reviews. Show patterns and justify resource decisions with real data.
See it in action for your library
We’ll configure a demo around your branch structure and the types of incidents your team manages.