Platform capabilities

A complete platform for
incident management.

Incident Tracker gives your team the tools to report, manage, and resolve incidents — with the flexibility, automation, and security your organization requires.

Built Around Your Organization

✓Unlimited categories and subcategories — classify incidents the way your organization already thinks about them.
✓Unlimited locations with up to three levels of hierarchy — from a single campus to hundreds of sites.
✓Build custom digital forms that embed directly into reports, with required fields, data validation, and file attachments.

Unlimited Users & Microsoft Integration

✓Add as many users as your team needs — included in your subscription at no extra cost.
✓Single sign-on (SSO) with Microsoft — staff log in with the credentials they already use every day.
✓Users and groups sync automatically from Microsoft — new hires get access, departures are removed without any manual work.

Automated Workflows, Alerts & Reminders

✓Automatically notify the right people when a report is submitted, updated, or overdue.
✓Route incidents to the right person or team automatically based on category, location, or priority.
✓Set personal follow-up reminders on individual reports.

Advanced Search

✓Every field in every report is searchable — dates, categories, locations, people, form responses, and more.
✓Combine any number of filters — date, category, location, status, priority, assigned user, and more.
✓Save frequently used searches to quickly return to the same filtered view.

Reporting & Analytics

✓View trend charts showing incident volume over time, broken down by category or location.
✓Heat maps show where incidents are concentrated across your locations.
✓Export to Excel for deeper analysis or to share with leadership.

Security & Compliance Built In

✓Role-based access controls let you define exactly who can view, edit, or manage reports — down to category and location.
✓Redact sensitive information from reports and export a clean PDF for audits, legal review, or public records requests.
✓IP allowlisting restricts system access to approved networks — an extra layer of protection for sensitive data.

Now Available on Mobile

Submit reports, attach photos, and view open incidents from anywhere — right from your phone. Available for iOS and Android.

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See the full platform in action

Get full trial access after a short web review configured around your team’s workflows and compliance requirements.

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A complete platform for incident management.